Terms of Use

1. Terms
By accessing this website, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials on this website are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) from oasisneonsigns.co.uk for personal, non-commercial transitory viewing only. This is a license, not a transfer of title. Under this license you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose or public display;
  • Attempt to decompile or reverse engineer any software on the website;
  • Remove copyright or proprietary notations;
  • Mirror the materials on another server.

3. Disclaimer
The materials on oasisneonsigns.co.uk are provided “as is.” We do not warrant or make representations regarding the accuracy, reliability, or results of use of the materials.

4. Limitations
In no event shall Oasis Neon Signs be liable for damages (including loss of data or profit or business interruption) arising from the use or inability to use materials on the site, even if advised of the possibility. These limitations may not apply where not permitted by law.

5. Revisions and Errata
Materials on the site may include errors. Oasis Neon Signs does not guarantee that any material on the website is accurate, complete, or current and may change materials at any time without notice.

6. Links
We have not reviewed all linked websites and are not responsible for their contents. Use of linked websites is at the user's own risk.

7. Site Terms of Use Modifications
We may revise these terms at any time without notice. By using this site, you agree to the current version. These terms are governed by the laws of Victoria, Australia.

8. Ordering Process & Artwork
We strive to represent product colours and scale accurately. However, differences between screen and physical colours may occur. All custom signs are made to match proofs closely but may vary slightly due to the handcrafted nature.

Customers are asked to review and approve digital proofs within 3 days. Unapproved proofs will be auto-approved to avoid production delays. Delayed approval may impact production and shipping times.

Modification and cancellation policies:

  • Pre-Production: Changes or cancellations are free.
  • In Production: Subject to a fee and 25% restocking for cancellations.
  • Completed/Shipped: No changes or cancellations possible.

Customers must ensure they have rights to use any copyrighted designs submitted.

9. Package Protection
We offer:

  • Guaranteed Delivery
  • Guaranteed Product: Free replacement for damaged or faulty items.
  • Guaranteed Service: Issues addressed within 24 hours by our support team.

10. Discounts and Promotions

  • One discount per transaction.
  • Discounts may exclude certain items and services (e.g., shipping).
  • Oasis Neon Signs may modify or cancel promotions at any time.

11. Pricing
Pricing is based on each unique design. Multiple designs are treated as separate orders with individual quantity pricing.

12. Custom Design Disclaimer
The final product of a custom neon sign may not be an exact match to the digital proof shown on the website. This is because neon signs are handcrafted, and slight variations can occur. However, we strive to make the final product as close to the design as possible. Visualizing your concept clearly—whether through a sketch, image, or photo—helps ensure a better understanding of your vision and increases the likelihood of an accurate match.

Here's why there might be discrepancies:

  • Handcrafted Nature: Neon signs are often made by hand, which means there's a human element involved, and slight variations in shape, color, or placement can occur.
  • Design Complexity: Complex designs with intricate details might be more challenging to replicate perfectly.

13. Introduction
These Terms of Use set forth the complete terms and conditions governing your access, purchases, and all interactions on our website. By accessing, browsing, or purchasing from oasisneonsigns.co.uk, you agree to comply with and be bound by these terms. These terms constitute the entire agreement between Oasis Neon Signs and you, superseding any prior agreements. We reserve the right to modify these terms at any time without prior notice.

14. Site Use and Restrictions
You may not:

  • Use the site if under 18 or legally restricted.
  • Collect users’ personal data.
  • Interfere with site operation or manipulate pricing.

You are responsible for safeguarding your account credentials and all activities under your account.

15. Acknowledgment of Rights
You affirm that you have the right to use all materials submitted for custom neon signs and agree to indemnify Oasis Neon Signs for any related claims. You acknowledge our intellectual property rights and agree not to reverse engineer or replicate our services.

16. Risk of Loss
Risk and title transfer to you upon delivery to the shipping carrier.

17. Product Pricing and Description
Prices reflect industry standards and may vary. Descriptions are not guaranteed error-free. Non-custom items may be returned if not as described.

18. Edits, Deletions, and Modifications
Oasis Neon Signs may update terms at any time. Continued site use indicates acceptance of the latest version.

19. Confidentiality
Customer data and any proprietary business information must not be disclosed or commercially exploited.